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Knowledge Management Specialist

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Location: , United States

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About us:
For Dedham:
We set out to develop a health care innovation organization that could separate the background noise from what warrants investment in our highly complex, rapidly evolving marketplace lacking transparency to enable our pharmaceutical and biotech clients to make better decisions and flourish.
Today, ten years later, we are the preeminent U.S. market access oncology and specialty strategy partner, grounded in the structure and logic of the strategy consulting discipline, bolstered by our robust data set continuously enriched via our unequaled specialty access panel of the most highly influential access and value influencers in the U.S.
With a unique staffing model of highly structured and collaborative creative thinkers akin to an oncology and specialty think tank, we have increasingly come to be viewed as an influencer in our industry. At the interface of clinical, economic, and operational evolving needs, the Dedham Group has become the go-to resource for addressing the challenges faced by the worlds leading life sciences organizations.
Now, The Dedham Group is proud to be a part ofNorstella, an organization that consists of market-leading pharmaceutical solutions providers united under one goal: to improve patient access to life-saving therapies. Within this organization, The Dedham Group plays a key role helping commercial teams navigate the oncology space to get much-needed drugs to marketand helping clients connect the dots from pipeline to patient.
Job Description
About the role:
We are seeking a highly skilled and motivated Knowledge Management Specialist to join our team. As a Knowledge Management Specialist, you will be responsible for maintaining an effective knowledge management platform, and for implementing strategies which will enhance organizational efficiency and facilitate seamless information sharing. You will play a vital role in capturing, organizing, and disseminating knowledge within the company, ensuring that essential information is readily available to support our consulting professionals, and to drive innovation.
  • Assist with design and implementation of a comprehensive knowledge management strategy aligned with our organizations goals and objectives.
  • Maintain a centralized knowledge management platform or system, incorporating best practices and leveraging appropriate technologies.
  • Capture, document, and organize information from various sources, including internal documents, databases, subject matter experts, and external resources.
  • Establish and enforce knowledge management standards, guidelines, and processes to ensure consistency, accuracy, and relevance of information.
  • Collaborate with senior leaders and subject matter experts to identify knowledge gaps, capture tacit knowledge, and encourage knowledge sharing and collaboration.
  • Conduct regular audits and quality checks of the knowledge repository to ensure data integrity, relevancy, and usability.
  • Develop and deliver training programs to educate employees on knowledge management principles, tools, and techniques.
  • Provide guidance and support to individuals and teams in effectively accessing and utilizing knowledge resources.
  • Monitor and analyze knowledge management metrics and performance indicators to assess the effectiveness of knowledge management initiatives and identify areas for improvement.
  • Collaborate with senior leaders to design a process for knowledge entry into the knowledge management system
  • Stay updated with industry trends, emerging technologies, and best practices in knowledge management, and recommend innovative solutions to enhance knowledge sharing and collaboration within the organization.
  • And other duties as assigned.
The skills you bring to the table:
  • Bachelor's degree in information science, knowledge management, library science, or a related field. A master's degree is a plus.
  • Proven experience in knowledge management, information management, or a similar role.
  • Strong understanding of knowledge management principles, methodologies, and best practices.
  • Proficiency in knowledge management tools and technologies, including content management systems, intranets, collaboration platforms, and document management systems.
  • Excellent organizational, analytical, and problem-solving skills.
  • Exceptional attention to detail and ability to work with complex information.
  • Excellent written and verbal communication skills, with the ability to present information clearly and concisely.
  • Strong interpersonal skills and the ability to work collaboratively with individuals at all levels of the organization.
  • Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
  • Familiarity with data analysis and reporting tools is a plus.
  • Knowledge of relevant regulations and compliance requirements (e.g., data privacy, intellectual property, conflicts of interest, etc.) is desirable.
Bonus points if you have experience in:
  • Significant knowledge management system design and/or knowledge management system maintenance experience within the life sciences consulting industry.
Travel:Up to 25% or as needed to accomplish objectives
Joining our team as a Knowledge Management Specialist offers an exciting opportunity to shape and optimize our organization's knowledge sharing and collaboration practices. If you are passionate about leveraging knowledge to drive business success and have the skills and expertise to make a significant impact, we would love to hear from you.
The guiding principles for success at Norstella:
01: Bold, Passionate, Mission-First
We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients. Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.
02: Integrity, Truth, Reality
We make promises that we can keep, and goals that push us to new heights. Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesnt. By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.
03: Kindness, Empathy, Grace
We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude. We use this principle across the organization to collaborate and build lines of open communication.
04: Resilience, Mettle, Perseverance
We will persevere even in difficult and challenging situations. Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission.
05: Humility, Gratitude, Learning
We will be true learners by showing humility and gratitude in our work. We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking.
  • Medical and prescription drug benefits
  • Health savings accounts or flexible spending accounts
  • Dental plans and vision benefits
  • Basic life and AD&D Benefits
  • 401k retirement plan
  • Short- and Long-Term Disability
  • Education benefits
  • Paid parental leave
  • Open Vacation Policy
The expected base salary for this position ranges from $80,000 to $100,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus.
Norstella and the Dedham Group are equal opportunity employers which do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value peoples differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individuals abilities, skills, performance and behavior and our business requirements. Norstella and the Dedham Group operate a zero tolerance policy to any form of discrimination, abuse or harassment.

Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, were just as excited about you.

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